This policy explains how you pay for Signalium, how to stop paying, and when you get your money back. It applies to every paid Signalium plan and forms part of our Terms of Service. The short version: we bill by invoice, nothing is ever charged automatically, and if you are unhappy early on we give the money back.
1. Free plan and trials
The Free plan costs nothing and requires no payment details. Paid plans start with a free 14-day trial — also without payment details, so a trial can never turn into a charge. Before the trial ends we email you an invoice for the period you choose; if you decide not to pay it, your account simply moves to the Free plan. Your signals and data stay with you, subject to that plan's limits.
2. How subscriptions are billed
Paid plans are subscriptions billed in advance by invoice, for the period you choose — monthly or annually. All prices are shown in US dollars on our pricing page; the exact amount and period are stated on each invoice. You can pay by card, PayPal, or bank transfer using the payment link or bank details on the invoice.
Before a paid period ends we send the renewal invoice. There is no automatic renewal and no stored card: if the invoice is not paid, the plan lapses to Free when the paid period ends. Nothing is ever charged without you actively paying an invoice.
3. Cancelling
To cancel, simply don't pay the next invoice — that is enough. You can also tell us at [email protected] and we will stop sending invoices.
Your plan stays fully active until the end of the period you have already paid for; we do not cut off access on the day you cancel. When the period ends the account moves to the Free plan. Because the period you paid for is served in full, a cancellation on its own is not refunded.
4. Refunds
First payment — 14 days. If you are not happy with Signalium, email us within 14 days of your first payment on a plan and we will refund it in full. You do not need to give a reason.
Renewal payments — 7 days. If you paid a renewal invoice and changed your mind, tell us within 7 days of the payment and we will refund it in full, provided the new period has gone substantially unused.
If the Service is at fault. If a fault on our side stopped you using a plan you had paid for, we will refund the affected period whether or not the windows above have passed. Tell us what happened and we will look at it.
Refunds go back by the same route the payment came in. We approve or decline within 5 business days of your request, and the money typically reaches you within a further 5–10 business days, depending on your bank or card issuer.
We may decline a refund where an account has been used in breach of our Terms of Service, or where the same customer repeatedly subscribes and requests refunds.
5. Price changes
If we change the price of a plan you are on, we will tell you by email before it takes effect and it will only apply from your next invoice. If you would rather not continue at the new price, don't pay that invoice — your account moves to the Free plan and you owe nothing.
6. How to reach us
Email [email protected] from the address on the account, or include the invoice reference. One person reads that inbox and answers every message — usually within one business day.
If something has gone wrong with a payment, please write to us before opening a dispute with your bank. Almost everything is faster to fix directly, and we would rather fix it.
7. Payment processing
Invoices are issued by Signalium and collected through Payoneer, our payment services provider: card and PayPal payments are entered on Payoneer's hosted payment page, and bank transfers go to receiving accounts Payoneer provides to us. Your card details are never seen or stored by our systems. Depending on the method you choose, the payment may appear on your statement under Payoneer's name or ours. Refunds are issued through the same channel the payment used.